Frequently Asked Questions

No. lick91 strictly enforces a one-account-per-person policy. Creating duplicate accounts — whether under a different name, email address or payment method — is a breach of our Terms and Conditions. Any accounts identified as duplicates will be suspended and associated balances may be forfeited. If you have lost access to your existing account, contact our support team.

Pakistani users are typically required to submit a copy of their Computerised National Identity Card (CNIC) as the primary identity document. You may also need to provide proof of your residential address — such as a recent utility bill — and proof of your payment method. Full KYC verification is required before withdrawals can be processed. Submitting documents promptly helps avoid delays.

Use the "Forgot Password" link on the login page. Enter the email address associated with your account and follow the reset link sent to your inbox. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact lick91 support directly and we will guide you through the identity verification process to restore access safely.

lick91 is accessible from across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — where internet access is available. However, lick91 is not licensed by any Pakistani authority, and Pakistan's Prevention of Gambling Act, 1977 restricts gambling activities. Users are individually responsible for ensuring their participation complies with local law in their specific location. This is not legal advice.

Log in to your lick91 account and navigate to the cashier or deposit section. Select the payment method you wish to use, enter the amount in PKR and follow the on-screen instructions to complete the transaction. Available methods are displayed in the live cashier and may vary. Transaction processing times depend on the selected method. Always check the minimum deposit amount before proceeding.

Easypaisa and JazzCash are widely used mobile wallets in Pakistan and are referenced here for contextual familiarity. Whether these specific services are available as deposit options depends on the current payment methods listed in lick91's live cashier, which can change over time. lick91 does not claim that Easypaisa or JazzCash endorse or support gambling transactions — users must independently verify their wallet provider's own terms before transacting.

Pakistani banks such as HBL, UBL, Meezan Bank and Bank Alfalah are referenced here as familiar payment institutions. Actual support for bank transfers depends on what is listed in lick91's live cashier at the time of your transaction. lick91 does not claim affiliation with or endorsement by any Pakistani bank. Users should verify their own bank's policies regarding online gambling transactions before attempting a transfer.

The minimum deposit amount varies by payment method and is displayed in the cashier at the time of deposit. PKR-denominated minimums are shown where applicable. These figures are subject to change, so always check the current cashier values before depositing. If you are unsure which method suits your budget, contact support for guidance on available options and their respective thresholds.

Withdrawal processing times vary depending on your chosen payment method and your KYC verification status. Fully verified accounts generally experience faster processing. All withdrawals require a completed KYC check before funds are released. If your account has an active bonus, any associated wagering requirements must be completed before bonus-linked funds can be withdrawn. Processing durations are not guaranteed and may vary.

Withdrawals may be held for several reasons: your KYC verification documents are still under review, an active bonus has unmet wagering requirements, a routine compliance or fraud-prevention check is in progress, or there is a mismatch between your account name and the withdrawal destination. Contact lick91 support with your account username and a brief description of the issue — we will identify the specific reason and advise on the next steps.

lick91 covers a wide range of sports betting markets, with a strong focus on cricket — including PSL, ICC tournaments, bilateral T20 and Test series featuring the Pakistan national team. Beyond cricket, markets are available for football, tennis, basketball, UFC and other major international sports. Live in-play betting is also available on selected markets during active events. Check the sportsbook section for current market availability.

During PSL season, lick91 typically covers Pakistan Super League matches across a range of betting markets — including match winner, top batsman, total runs, player performance props and more. Market availability may vary by match and fixture type. All PSL betting is subject to the sportsbook's settlement rules published in the betting section. PSL is referenced as a sports context only; lick91 is not affiliated with or endorsed by the PSL.

lick91 offers a broad casino library including online slot games, live dealer tables (baccarat, roulette, blackjack), traditional table games, crash games, instant win titles and virtual sports. The live casino section streams real-time games with professional dealers. The slots library features titles from multiple game providers with varying themes, payline structures and RTP percentages. New titles are added regularly.

lick91 is fully optimised for mobile browsing on both Android and iOS devices through the web browser — no download required. The mobile version provides access to the full platform including the sportsbook, casino, cashier and account management tools. For the best experience, use an up-to-date mobile browser and a stable internet connection. Check the lick91 homepage for information on any dedicated app options.

RTP stands for Return to Player — it is a percentage figure that indicates the theoretical long-term payout rate of a slot game. For example, a slot with a 96% RTP returns PKR 96 for every PKR 100 wagered on average over a very large number of spins. RTP is a statistical average, not a guarantee of individual results. Higher RTP titles generally offer better long-term value, but outcomes on any individual session are random.

lick91 offers promotional bonuses for new and returning players, details of which are published on the homepage and in the promotions section of the Platform. Bonus amounts, eligibility conditions and wagering requirements vary by offer and are updated regularly. Always read the full terms of any specific promotion before claiming. Bonuses have expiry dates, wagering multipliers and may carry maximum cash-out limits.

A wagering requirement — sometimes called a rollover — is the total amount you must bet using bonus funds before those funds or any associated winnings become eligible for withdrawal. It is expressed as a multiplier of the bonus amount. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place a cumulative total of PKR 20,000 in bets before a withdrawal is permitted. Different games may contribute at different rates toward the total.

Whether a bonus can be used on sports betting markets — including cricket and PSL — depends on the specific terms of each individual promotion. Many bonuses specify which game categories are eligible and at what wagering contribution rate. Sports betting markets often contribute at a lower percentage than slots toward the wagering requirement. Always check the promotion-specific terms before using a bonus on sports markets.

Bonuses may be voided for several reasons: the bonus expiry date was reached before wagering was complete, a maximum bet limit was exceeded during an active bonus, a withdrawal was requested before wagering requirements were met, or a policy violation — such as using multiple accounts to claim the same offer — was identified. If you believe a bonus was removed in error, contact lick91 support with your account details and the name of the promotion.

lick91 uses SSL/TLS encryption for all data transmitted between your device and the Platform. Personal data is stored securely and access is restricted to authorised personnel only. We do not store raw payment credentials. Full details of how we collect, process, retain and protect your data are set out in our Privacy Policy. You have the right to request access to or deletion of your personal data at any time.

lick91 provides a full suite of responsible gambling controls accessible via your account dashboard or through support: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality-check reminders, cooling-off periods and self-exclusion. Reducing a limit takes effect immediately; increasing one requires a waiting period. Full details on each tool are available on the Responsible Gambling page.

To self-exclude, contact the lick91 support team via live chat in your account or by emailing [email protected] (plain text — not a clickable link) and state clearly that you are requesting self-exclusion along with your preferred duration — 6 months, 1 year or permanent. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. Permanent exclusions are final. This tool is designed for players who need a firm, binding barrier rather than a short break.

Absolutely not. lick91 strictly prohibits access by anyone under 18 years of age — or the higher minimum age required by the applicable license jurisdiction. Age verification via CNIC or equivalent document is a mandatory part of the KYC process. Accounts confirmed to belong to minors are closed immediately and deposits returned. Being aged 18 or over does not automatically make gambling lawful in all Pakistani jurisdictions — users must comply with local law.

lick91 customer support is available 24 hours a day, 7 days a week. You can reach the team via the live chat function within your logged-in account for the fastest response, or by emailing [email protected] — this address is plain text only, not a clickable link; please copy it manually into your email client. Support is available in both English and Urdu. When contacting us, include your registered username and a clear description of your query.